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Friday 29th of February
Today we’ll cover

• ✨ How to make beautiful presentations with AI - Together with Gamma

• 💬 Klarna's AI Chatbot Replaces 700 Employees and Increases Profit By $40 Million

• 🗄️ Tumblr and WordPress Enter Controversial Deals to Fuel AI Development with User Data

• 🎵 Adobe Unveils Revolutionary AI for Music: Project Music GenAI Control

✨TOGETHER WITH GAMMA✨

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AI REPLACING EMPLOYEES
💬 Klarna's AI Chatbot Replaces 700 Employees and Increases Profit By $40 Million

OpenAI-powered assistant achieves customer service efficiency, handling millions of conversations and outperforming humans in speed and accuracy.

The Reverie

Klarna has unveiled a transformative AI assistant, powered by OpenAI, that has significantly enhanced its customer service operations.

In just one month since going live, this AI has managed to handle two-thirds of all customer service interactions, showcasing the practical and immediate impact of AI on business efficiency and customer satisfaction.

Details

• It’s estimated to drive a $40 million USD in profit improvement to Klarna in 2024

• The AI assistant has conducted over 2.3 million conversations, effectively doing the job of 700 full-time agents.

• It has matched human agents in customer satisfaction scores and surpassed them in errand resolution accuracy, reducing repeat inquiries by 25%.

• The implementation of the AI assistant has cut down the time customers spend resolving issues from 11 minutes to under 2 minutes.

Why Should You Care?

Klarna's AI assistant represents a significant milestone in the adoption of AI in customer service, demonstrating that AI can not only match but exceed human performance in certain tasks.

This success indicates a shift towards a future where AI plays a major role in reshaping jobs and industries, making it an important development to watch.. Source

GEMENI 1.5
🗄️ Tumblr and WordPress Enter Controversial Deals to Fuel AI Development with User Data

Automattic's decision to sell user content to OpenAI and Midjourney raises privacy and copyright concerns among platform users.

The Reverie

Automattic, the parent company of Tumblr and WordPress.com, has sparked controversy by preparing to sell vast amounts of user data to AI companies Midjourney and OpenAI.

This move aims to train AI models with a rich dataset comprising public posts, potentially including sensitive and private content due to data preparation errors. The decision underscores the growing demand for large datasets in AI development but raises significant privacy and copyright issues.

Details

• Automattic's deals with Midjourney and OpenAI involve selling user data from Tumblr and WordPress.com, intending to use this data to train AI systems

• The data preparation process for the sale mistakenly included private posts, content from deleted or suspended blogs, and explicit material, raising concerns about privacy breaches and copyright infringement.

• Automattic plans to introduce an opt-out option for users who do not wish their content to be used for AI training, though the effectiveness and implementation of this feature remain unclear.

Why Should You Care?

As AI companies seek large amounts of data to train increasingly sophisticated models, the boundaries of copyright and personal privacy are tested.

For users of platforms like Tumblr and WordPress.com, this raises questions about the ownership and control of their content. Moreover, it highlights the broader trend of tech companies monetizing user-generated content without explicit consent, setting a precedent that could affect how content is shared and protected online. Source

Reddit has also recently entered into a $60m licensing agreement with Google, allowing the tech giant to use Reddit's user-generated content for AI training. Read about that deal in the Ai Reverie from the 20th of february

CHATGPT FEATURES
🎵 Adobe Unveils Revolutionary AI for Music: Project Music GenAI Control

Transforming text into custom audio, Adobe's new tool promises a new era in music creation and editing.

The Reverie

Adobe has recently introduced a groundbreaking generative AI tool named Project Music GenAI Control, designed to revolutionize the way custom audio and music are crafted and edited.

This innovative tool allows users to generate music from text prompts and offers unprecedented editing capabilities, enabling creators to fine-tune their audio with ease. Aimed at democratizing music production, Adobe's latest venture is set to change the landscape of audio creation, making it accessible to creators of all skill levels.

Details

• Project Music GenAI Control enables the creation of music from simple text descriptions, such as "happy dance" or "sad jazz," allowing users to bring their auditory visions to life without the need for complex musical knowledge

• Beyond generation, the tool provides deep editing controls, including tempo adjustment, intensity modulation, and structure customization, empowering users to refine their audio creations to perfection

• The development of Project Music GenAI Control is a collaborative effort involving experts from the University of California and Carnegie Mellon University, highlighting Adobe's commitment to pushing the boundaries of AI in creative tools

Why Should You Care?

Adobe's introduction of Project Music GenAI Control marks a significant milestone in the evolution of AI-driven creative tools.

For creators, podcasters, and anyone in need of custom audio, this tool opens up new possibilities for creativity, allowing for the production of unique audio content with minimal effort. Source Video

Recommended reading
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Agent. AI
Written by Dharmesh Shah. Dharmesh Shah is co-founder and CTO of HubSpot, and writes in-depth, technical (data-science background) insights in how AI works. This is a great supplement to The AI Reverie:

AI Minds Newsletter
“Navigating the Intersection of Human Minds and AI”. This newsletters dives deeper into usecases, and features research papers and tools that help you become smarter about AI. Highly recommended reading.

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